How do I start from scratch with my Charge 5?

[suda]

Years ago I had another Fitbit and the information form it is now in my new Fitbit information. Since this is the first day of the rest of my life , how do I get rid of all the old info that is still there?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @suda. Thanks for stopping by in the Fitbit Community Forums. 

What's happening is an expected behavior as you're replacing your old Fitbit device with the Charge 5. With that being said, please note that deleting your Fitbit account in the Fitbit app to delete your Fitbit data associated with your account, but you can do all of the following tasks without deleting your Fitbit account:

• Set up a new Fitbit device or remove an old device. For more information, see How do I set up my Fitbit device?
• Change the email address associated with your Fitbit account. For more information, see How do I manage my Fitbit profile?

For more information, see How do I delete my Fitbit account?

[LZeeW]

@suda   You can delete you old data in the Fitbit app by using the following path: Tap on your profile picture > swipe up and tap on Account Settings > Delete Data.  It won't be easy to delete everything since you opened your Fitbit account.  You must delete each item individually.

You can delete your old account, but you can't create a new account with your current email immediately.  Fitbit gives you seven days to change your mind, then it can take up to 90 days to completely delete your old data.  You can start your new journey with a new Fitbit account.  You need to know that Fitbit is in transition -- you might need to create a Google account, if you don't already have one.  If you use gmail, you have a Google account.