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How do I wipe data from a device without a working screen? Charge 5

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‎04-02-2023 10:13 - last edited on ‎04-03-2023 08:32 by Moderator Alum

‎04-02-2023 10:13 - last edited on ‎04-03-2023 08:32 by Moderator Alum

My Charge 5 screen stopped working a month ago. None of the suggested fixes (restart, change clock face, restart with button on charger) worked to enable the screen, but the device still syncs with my phone.

 

 How do I wipe data from the device without a working screen?

 

I just want to safely dispose of it.

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‎04-02-2023 10:37 - edited ‎04-02-2023 10:39

‎04-02-2023 10:37 - edited ‎04-02-2023 10:39

@GPLR   Clearing your data is only important if you plan to give your Charge 5 to someone else or are returning it to Fitbit.  It looks like you did all the proper troubleshooting steps, including contacting Support.

 

I generally don't recommend taking a hammer to a device.  Check you local regulations for disposal.  Rechargeable batteries can't go in regular trash where I live and must be recycled as hazardous waste.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎04-03-2023 08:32 - last edited on ‎02-12-2024 08:50 by Fitbit Moderator

‎04-03-2023 08:32 - last edited on ‎02-12-2024 08:50 by Fitbit Moderator

Hi, it's good to see you visiting the Fitbit Community, @GPLR. 

Thanks for confirming that you already tried these troubleshooting steps and that you're still having this issue with your Charge 5. 

As @LZeeW mentioned earlier, you've complete the restart that are regularly useful for other users experiencing similar problems. I've proceeded to send your information to the Customer Support team for further assistance with this, but it seems that you already got in touch with them and they've provided you with some instructions. In this case, make sure to continue the communication with them so they can provide you with the next steps. 

Davide | Italian and English Community Moderator, Fitbit


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