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I received a Great Customer Service!

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‎08-12-2024 08:55 - last edited on ‎08-14-2024 08:39 by Fitbit Moderator

‎08-12-2024 08:55 - last edited on ‎08-14-2024 08:39 by Fitbit Moderator

I had the same problem as so many others with battery drainage and the black screen on my Charge 5. Emailed support, and got an answer 3 days later.

After a few additional emails i was emailed a RMA label to send back my device, and they will send me a new one.

5 days from my support ticket to solved!

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-12-2024 10:04

‎08-12-2024 10:04

Was your device still under warranty?  My device was purchased in April of 2022 and had been replaced twice.

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‎08-12-2024 10:37

In response to DLZT

‎08-12-2024 10:37

Yeah, i bought it in december 2021 i think. I didnt find the receipt, but will get a replacement anyway

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‎08-29-2024 09:11 - edited ‎08-29-2024 09:12

In response to DrWu

‎08-29-2024 09:11 - edited ‎08-29-2024 09:12

@DrWu That's great to hear! @DLZT It's nice to see you around the community. 

It's always frustrating when our devices encounter issues. I'm glad our support team was able to resolve your problem promptly by sending you a replacement.

Have you noticed any improvements with your new Charge 5? If you're still experiencing any issues, don't hesitate to reach out to Fitbit support again.

Thanks for sharing your experience! It might be helpful for others who are facing similar problems.

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