Icon stuck on Charge 5

[LinL95]

I have had the logo stuck on the Charge 5 all day. I have used the directions to connect to the charger and push the button 3 times and it looks like it will reset, but the logo pops back up. I have tried this numerous time during the day and still this is what I get. I have kept the Charge 5 on the charger the whole time also. I can't tell if it's charging or not since the logo is all that will come up. When I removed it from the charger, the logo is still there. Any suggestions anything else I can try?

[ManuFitbit]

It's nice to see you as a new member of the community @LinL95.

Thanks for sharing the inquiry regarding the inconvenience with your Charge 5. Thanks also, for the troubleshooting steps already performed.

I'd suggest trying the following:

• Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 5 again.
• If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[LinL95]

I have tried this several times also and the logo still remains on the FitBit.

[Oldgary]

After a couple of days I have gotten the screen to return and can resync it with my phone. It will work fine for a while but it seems that the slightest amount of sweat shuts it down and gives me the logo screen.  This has happened 4 times in the last 2 weeks and every time it comes back I assume that it’s fixed. 

[ntmont]

I reinstalled my Charge 5 and no lights come on but logo still there. Mine is less than a year old