help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Identifying Exercise type Charge 5

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-18-2023 04:24 - last edited on ‎07-18-2023 07:06 by Moderator Alum

‎07-18-2023 04:24 - last edited on ‎07-18-2023 07:06 by Moderator Alum

My Charge 5 seems to think I'm running when I'm only walking.  My old charge 2 never got what type of exercise I was doing wrong.

 

Moderator edit: subject updated for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-18-2023 07:06

‎07-18-2023 07:06

Hi,  it's good to see you visiting the community forums, @Davefh. 

Most Fitbit devices automatically recognize and record high-movement activities through the SmartTrack feature. To start, your device recognizes activities at least 15 minutes long. Make sure to check on your settings the time required to have your running activity recognized. 

If the issue persists, please try completing a three pulse restart using the charging cable. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-18-2023 07:06

‎07-18-2023 07:06

Hi,  it's good to see you visiting the community forums, @Davefh. 

Most Fitbit devices automatically recognize and record high-movement activities through the SmartTrack feature. To start, your device recognizes activities at least 15 minutes long. Make sure to check on your settings the time required to have your running activity recognized. 

If the issue persists, please try completing a three pulse restart using the charging cable. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes