Inaccurate sleep Charge 5

[glosue]

My Charge 5 is about three months old.  It has never recorded sleep correctly on any kind of consistent basis.  I have searched this community and everything else I could find.  I have tried every workaround given by customer support and online articles.  I thought it was working correctly a couple times when it actually showed somewhat correct time slept.  Here is the latest steps I have taken and the results:

Two nights ago - I fully charged before bedtime, cleaned the sensors, wore the band with the sensors on the inside of my wrist, tighter than normal, on non dominate hand.  Sync'd prior to sleep and immediately upon waking up, then one hour later.  It showed 7hrs and 15 minutes which was pretty accurate.

Last night I did the exact same steps - fully charged, cleaned sensor, wore in same position.  I slept around 7 hours.  Upon waking and syncing, it showed I slept 52mins.  I then looked at the sleep log and it showed correct time I went to sleep and correct time I woke up but only 52 minutes sleeping???? 

Can anyone in support give a better explanation than the same response I have seen on this board repeatedly, which I have tried repeatedly???
I would really appreciate an answer either from support or anyone who has had luck getting the sleep function to work.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, it's good to see you around the Community forums for the first time, @glosue. 

Thank you for sharing all this information about the issue with your Charge 5 and for confirming that you already tried the troubleshooting steps shared in the forums. 

I noticed you mentioned the sleep log does show the correct time you went to bed and the time you woke up. If possible, could you please share with us a screenshot of the sleep log you mentioned so we can take a better look and further investigate?  

I'll be around. 

[glosue]

I have tried four times to respond but I keep getting an error message (that I can't post because it says error again.  I have tried to send screenshots but it won't let me send anything.

[DavideFitbit]

@glosue Thank you for your response and for confirming that it wasn't possible to attach a screenshot. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with more instructions and your case is still being reviewed. In this case, they will let you know how to proceed. 

Have a good day.