Inaccurate steps count on Charge 5

[GigiP6]

My Charge 5 is shorting my steps by 10- 30 min during my Walking exercise. It also registers my Walks as Half Elliptical when I am not using an Elliptical

[Talahthas]

Welcome back to the Fitbit community, @GigiP6!
From what you've mentioned, I assume that you're using automatic step tracking on your Charge 5. To get more accurate results in step tracking Fitbit needs your body height and your stride length. Here's how to set your body height:

1.) On the Today tab tap your profile picture in the top left corner.

2.) Tap the tile with your name.

3.) Tap Personal. 

4.) Tap the information you want to change and make your changes.

5.) Tap Save.

To see how to use the Exercise app for walking exercises with GPS, please have a look here:

Exercise and Heart Health 

For general information on how to use GPS with your device you might want to have a closer look here:

How do I use GPS on my Fitbit device? 

[DavideFitbit]

Hi, it's good to see you around in the community forums, @GigiP6.

In addition to the steps @Talahthas mentioned earlier to improve the accuracy of your steps, you can also complete a three pulse restart if you continue to have any problem with your data, and then check if the issue persists:  

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3. Wait 10 seconds or until the Fitbit logo appears.
3. If the device doesn’t restart, wait 15 seconds to try again.

[GigiP6]

Thanks. but I've already re-started 3 separate times. This Charge 5 is not calculating time or steps correctly. I'm very disappointed since it's only 2 years old