06-04-2023 13:09 - last edited on 06-05-2023 06:16 by MarreFitbit
06-04-2023 13:09 - last edited on 06-05-2023 06:16 by MarreFitbit
I've just purchased a charge 5 and when I try to scroll up/down or left/right the screen keeps going dark. I can refresh it by twisting wrist, but it will sometimes do this multiple times before I get to the desired screen making it almost unusabe. Is there some setting I haven't discovered yet that enables this? I'm surprised no one has mentioned this before.
Moderator Edit: Personal info removed
06-05-2023 06:20
06-05-2023 06:20
Hi there, @micmgn. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Charge 5.
How do you have your Charge 5 screen configured? On the clock screen, swipe down from the top of the screen to access quick settings > tap Screen Wake.
For more information, see How do I see the time on my Fitbit device?
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06-13-2023 11:57
06-13-2023 11:57
I've set to Auto.
But my question is why when i tap the screen once does it go dark. Even if I set the screen to 'always on', I notice it starts dimming, especially after i touch it with my finger.
What setting would cause the screen to immediately go dark when trying to scroll. Maybe I've gotten a defective unit that needs returning but it works otherwise.
06-13-2023 12:19
06-13-2023 12:19
@micmgn Thanks for the details provided in your post and following the tips and recommendations I provided above.
Would you mind checking if your Charge 5 is in sleep mode? When the sleep mode setting is on:
To turn off Sleep Mode, swipe down from the clock screen. Tap a setting to adjust it. When you turn off a setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?
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06-17-2023 10:41
06-17-2023 10:41
thanks for the reply but the charge 5 is not in sleep mode.
It seems to function normally and will time out after 10sec and it will go dark if I do not intervene.
But when trying to scroll it will often just go dark when tapped. The time can be random, meaning the 10seconds is not relevant while scrolling.
06-17-2023 11:07
06-17-2023 11:07
Try letting the device use some of its charge. Then try the reset routine. I can’t see the reset option on my device. It’s all very frustrating.
06-18-2023 10:44
06-18-2023 10:44
Hello & welcome @Lynn256
Would you mind sharing a bit more detail about not being able to see the reset option on your Charge 5? Is it because your screen is dark & doesn't respond or is it that you don't see the Restart option from the Settings menu on your Charge 5 (swipe down from clock face to access Settings).
Rieko | N California USA MBG PE
06-19-2023 12:19
06-19-2023 12:19