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Charge 5 is not tracking all my steps

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‎06-19-2023 12:13 - last edited on ‎06-19-2023 12:15 by Fitbit Moderator

‎06-19-2023 12:13 - last edited on ‎06-19-2023 12:15 by Fitbit Moderator

Hi all,

For a couple of weeks now, my Charge 5 won't track all of my steps. For example, today it tracked 131 steps so far, compared to about 1300 for Samsung Health. I turned my device off and on but it still doesn't work... Shall I reboot it? If so, how do I go on about doing it?

Thank you all for any answers you have!

Moderator Edit: Clarified subject

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‎06-19-2023 12:17

‎06-19-2023 12:17

Hi there, @SparrowLili. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


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