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Incompetent customer service

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‎08-10-2022 20:07

‎08-10-2022 20:07

How does someone in Canada get a hold of a competent customer service manager or higher up to discuss an issue with customer service's incompetent inconsistencies, and failing a longtime Fitbit user 4x in 5 days? I've basically been brushed off for constructively pointing these out in an email to customer service because I've been mislead into believing something Fitbit promised me which was indeed a lie, with no acknowledgement of the misleading phone service I was given.  So, how does a user speak to someone with status at Fitbit that truly understands customer service?

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‎08-10-2022 20:09

‎08-10-2022 20:09

Hi @nebulajo  chat or phone for customer service, the Canadian residents can use the US number. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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