Incorrect time reporting

[Michel566]

My Fitbit charge 5 constantly report the time incorrectly by 2 hrs.  The clock on the iPhone is correct and the clock on the Fitbit is correct but the sleep score and other information recorded with a time of day stamp is always wrong by en even 2hrs?

[Wibby · Accepted solution]

Hello @Michel566 

Have you checked that you've set your profile to the right time zone?  Usually it would mean that the time would change with the local clocks (if they change).

From the Today Screen in the App on your phone, tap your profile picture in the top left of the screen, then App Settings. Tap on Time Zone and either select Set Automatically, or tap on Time Zone itself to change the country manually if it's incorrect. Then sync your Charge 5 to correct it.

I hope that helps a bit.

[Michel566]

Thank you! It worked!

[Wibby]

That's great news @Michel566 !

I'm so glad it worked for you!