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Incorrect tracking in charge 5

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‎06-04-2022 20:55

‎06-04-2022 20:55

Today morning, between 8.15 to 8.30 AM IST, it showed 54,000 steps covered within 15mins, but I barely moved.. I do not have option to correct steps also

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3 REPLIES 3

‎06-05-2022 03:20

‎06-05-2022 03:20

This problem appears randomly to several users as it has been already reported. Fitbit has never responded about the issue.

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‎06-05-2022 09:43

In response to Rufous44

‎06-05-2022 09:43

I had chat with fitbit support team, they had mentioned that Mobile Track option is causing that issue, so delinked Mobile Track from my fitbit

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0 Votes

‎06-06-2022 07:22

‎06-06-2022 07:22

This happens on mine too! I'm actually going to try and return, this one is already a replacement for my first charge 5 that broke after 3 months. Customer support showed me that if you go in log activity and input "driving" during those obviously wrong times then at least that removes those steps but then you also lose all the small stuff you may have actually done during that time. At first the amounts were so obvious (20k+), but now I've realized it does it with smaller amounts, for example the other while I was driving 3 hours it's just added chu ks of 500-1000 steps which makes me realize I can't trust any of the data. I'm asking for a refund the charge 5 is a dud imo.

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