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Intermittent Interruption in Bluetooth connection Charge 5

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‎06-20-2022 06:31 - last edited on ‎06-29-2022 07:28 by Moderator Alum

‎06-20-2022 06:31 - last edited on ‎06-29-2022 07:28 by Moderator Alum

Any time I want to sync my iPhone 8 with my Charge 5, an warning appear and disappear each 2 seconds telling me the watch is not connected while I am setting the clock. It is annoying! How can I eliminate that issue?

in case I have no solution, I will back the watch. Thanks 

 

 


Moderator edit: subject updated for clarity

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‎06-29-2022 07:27 - last edited on ‎03-13-2024 10:38 by Fitbit Moderator

‎06-29-2022 07:27 - last edited on ‎03-13-2024 10:38 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @GAC_76.  

Thank you for sharing this information about the problem you've been having with your Charge 5. 

Before considering other options, please make sure that you've tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Regarding the specific problem with the Bluetooth getting disconnected constantly, please know that the team is aware of it and they are working to identify a resolution as quickly as possible, but we haven't received other updates about this for the moment. 

Thanks again for taking the time to share your experience and feedback about this. 

Davide | Italian and English Community Moderator, Fitbit


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