Interval Workout Not Vibrating Charge 5

[Ash2Ashes]

The app says that, when choosing the interval workout option, the tracker will buzz when it's time to switch activities. I've tried three different times, adjusting my settings and such, and it still doesn't work. The tracker vibrates for notifications, alarms, and the like. Just not for this and I need it to. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Ash2Ashes. 

Thank you for sharing that you've been experiencing this problem with your Charge 5.  

In addition to the Do Not Disturb Mode and Sleep Mode features, please try restarting your device using the charging cable following the steps listed here. In addition, please try setting up a silent alarm to check if the vibration motor is working properly. This has been useful for other users experiencing something similar. 

I'll be around. 

[qbucklaew]

I have exactly the same problem. Notifications for everything else work fine. I have tried restarting but the issue remains. 

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I also have an issue with notifications for interval workouts. All other notifications work fine and the charge 5 buzzes. I tried restarting the Fitbit based on your suggestion and ran a test but there is still no notification between the move/rest period during the interval workout. 

[DavideFitbit]

@qbucklaew Thank you for sharing all these details and confirming that you're having the same problem with your Charge 5 and that you already tried the troubleshooting steps suggested earlier. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some information. In this case, they will let you know how to proceed. 

See you around.