06-26-2022 06:02
06-26-2022 06:02
From what I can see, this should be available for me in Canada, but nothing is showing up in my app to add it. I've confirmed my app and device are updated to the most recent versions. Is there something I'm missing??
06-26-2022 06:13
06-26-2022 06:13
@findmydream As of right now, the Irregular Heart Rhythm Notifications are US only. These notifications are a medically regulated feature. Your Charge 5 has the ECG app, because that feature was approved by Canada's equivalent of the FDA. Canada must approve the Irregular Heart Rhythms Notifications separately.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
06-30-2022 03:52
06-30-2022 03:52
After reviewing the website again, I do see it says available in the US, but then lists a bunch of other countries. It's not very clear that it's not available anywhere else. Hopefully it's out soon.
06-30-2022 05:28
06-30-2022 05:28
@findmydream Are you referring to this page? I agree that it's easy to get confused. That list of countries is for the ECG app. The ECG app needs certain hardware in the device and is only on the Charge 5 and Sense is approved countries. The irregular rhythm notification is on nine devices and uses the green LED heart rate monitor and is US only. I hope other countries get it soon, too. I've already seen one post in the Community where it helped a user.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.