Issues with my Charge 5

[PoppaJohn-55]

I have multiple issues with my Charge 5. I keep on sending emails to help desk but never get an answer back from anyone. 

also keep on getting a message when I log in that my browser is not up to date or is not supported. I am on Safari. I tried Chrome and got same message so went back to Safari. I only get this message on Fitbit site. Driving me crazy

at times it wants me to access through Twitter. I don’t have an account with Twitter and have no plans to open one up either

[Julia_G]

Hi, @PoppaJohn-55 , the Community may be able to help, but we would need some information about the issues you are experiencing.  It is a.ways really helpful if you can give as much information as possible, especially what phone/ tablet you are using to sync and view your data and also what, if any, error messages you might be seeing.

I can confirm that Fitbit absolutely in no case ever requires a Twitter account or needs you to have one.  It is simply one possible way of getting in touch with Customer Support, but there are several other ways, including phone and email.

Please do post again with more information if you would like help from the Fitbit peer to peer support Community, or you can get in touch with Fitbit Customer Support on contact.Fitbit.com.

[PoppaJohn-55]

I don’t know why I keep on getting message that my browser is not up to date when accessing website/App.

My zone minutes do not get calculated properly. Some days they are non-existent. Use to be when my battery on Charge was under 35% now it happens after I charge it and anywhere in between. I have done everything I have been told to clear this matter up. It might work once but as soon as I charge it again issue starts all over again.

I have had multiple other issues since I purchased this Charge 5 directly from Fitbit however I think I have been able to fix all of my issues…for now other than zone minutes.

Sent from my iPhone