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Loosing Connectivity Charge 5

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‎11-08-2021 16:45 - last edited on ‎11-09-2021 05:24 by Moderator Alum

‎11-08-2021 16:45 - last edited on ‎11-09-2021 05:24 by Moderator Alum

My Fitbit Charge 5 is constantly loosing connection to Bluetooth. My Fitbit Luxe works fine but charge won’t stay connected. I have to keep repairing it. I have tried deleting the app and downloading again, restarting the Fitbit. It is hit or miss. Any solutions ? 

 

 


Moderator edit: subject updated for clarity

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‎11-09-2021 05:23

‎11-09-2021 05:23

Hi, thank you for sharing this information about the inconvenience that you've been having with your Charge 5, @ChrisC1969.  

 

Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems?

 

In addition, please make sure to check all the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

 

Regarding the problem you mentioned with the Fitbit Luxe, could you please provide a few extra details? Let me know if you're referring to a problem to recharge the battery or to  a syncing problem. 

 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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