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Lost 3 days of data after syncing to app

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‎04-01-2023 21:31

‎04-01-2023 21:31

Have been very active last few days, with over 3km walk this morning. Manually synced watch to my iPhone today, and it’s wiped 3 days of data from both the device (for today), and the app!! Steps, distance etc went to zero! Calories showing a fraction of what it should be. 

Have restated device several times, forced closed app, logged out & back in to app, turned phone off/on, removed device and reset up on app all several times - nothing has worked to retrieve my several days worth of data!!! Only got steps to show 89 (way under, it was over 3000 for today), but distance (over 3km today) and zone minutes still zero! 

How can I fix this and retrieve all my lost data please. 

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‎04-02-2023 13:12

‎04-02-2023 13:12

I’m experiencing the same. Walked miles yesterday to sync and only 1300 steps logged. Nothing logged for other days that I was wearing device. Showing only 482 steps todays and I know I’ve done way more. Tried starting device etc and data is lost and Fitbit seems to have crapped out.

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‎04-03-2023 20:02

In response to MichyMe

‎04-03-2023 20:02

Mine literally just did this. I’m doing the St. Jude’s walk 60 miles in April thing, I did like 4.5 miles today, synced it with my app so I can screenshot it and upload it to my post, it erased all my activity and now it says I’ve done 1.22 miles. Wth??? I’m so mad. It’s been stuck on the wrong day for like a week, I’m just getting really frustrated with this thing lately. 

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