Lost charger

[Betsyburson]

How do I get a replacement?  Bought a package of 2 through Amazon but they are not working.  Help!  Need a fitbit 5 charger.  Can't find it on their website.  Thanks for any help and direction

[Gr4ndp4]

Hi, @Betsyburson , welcome to the community, Amazon UK certainly sell them here 

Fitbit also have them Shop Smartwatches, Fitness Trackers, and More | Fitbit in accessories.

I hope this helps.

Cheers

[gordonsdatter]

Tried to buy through Fitbit first and had a problem placing the order.  Called Customer Support and they were unable to actually place the order for me.  Said I HAD to order it on-line.  Ended up ordering through Amazon because I was traveling and needed to get shipped to arrive at my next destination.  Now the new Amazon charges, although charged last night to 97%, drained to 11% by this morning.  Very unhappy with Fitbit Customer Service and now I see that the new update may have caused this batter issue.  Not happy at all.

[Gr4ndp4]

Hi, @gordonsdatter So far as your battery drain is concerned you might be interested in Can I extend my Fitbit device's battery life? In addition, make sure "Snore report" is disabled, this is a real juice guzzler. From the Today screen on your Fitbit app>Sleep Tile>settings gear wheel (top right corner)>swipe up to the bottom to make sure the "Detect Snoring" slider is in the off position>sync.

I hope this helps.

Cheers

[Betsyburson]

Thanks! I did finally find them on Amazon, not sure how I missed on the
fitbit site, Seem to work ok but syncing back up was a pain (delete app,
reinstall app, change all passwords repeat, lol) Thanks again!