Lost data Charge 5

[Gt0001]

Yesterday in the middle of the day my tracker stopped and I restart both ways, but the dat is lost. How can this be fixed?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Gt0001.  

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried the restart procedure. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with more information. In this case, they will let you know how to proceed. 

Have a good day. 

[Jambad]

My charge 5 works fine, but today after synching with my iOS app, all of the measurements for daily calories, steps and distance are gone. The daily totals are listed, but when drilling into the daily breakdowns, they are ALL gone, current and past.

I tried logging out of the app and logging back in. No change.

First time I've experienced this and it sucks. How do I fix this?

Thank you.

[DavideFitbit]

Hi, it's good to see you visiting the Community forums for the first time, @Jambad. 

Thanks for sharing this update about the issue to see your measurements on the Fitbit app. 

This is an ongoing issue that other iOS users have been experiencing for the past few weeks. Please know the our team is working on a fix which will be released soon via a new iOS Fitbit app version. Please keep in mind that these updates are released progressively, it starts with a small percentage and then it extends to the whole Community of users, but you should be receiving the update soon.  

In the meantime, you can find more information and updates about this specific issue here. 

See you around in the Community.