Low battery life Charge 5

[mvtiernan]

Hello, on August 16, 2023 I bought a Fitbit Charge 5, from: Amazon.com Services, Inc.  Since I bought it, I have used it many times at the pool for water walking with no problems. But a few days ago after the pool, the screen would not come on. It was dead for 3 days, then suddenly it charged and came back to life but now the battery lasts less than 12 hours. I've made sure all the settings are set to extend battery life. Please tell me where I can send my Charge 5 to get it looked at and repaired. Than you.

[Odyssey13]

try getting with customer support. There are no repairs for these devices.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options