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Messages Notifications not consistent Charge 5

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‎05-05-2022 11:48 - last edited on ‎05-06-2022 06:10 by Moderator Alum

‎05-05-2022 11:48 - last edited on ‎05-06-2022 06:10 by Moderator Alum

Hi Everyone,

Does anyone know why I don't always get my messages (text) on my Charge 5? It just seems inconsistant. Do I have to reboot it...again. It seems like I'm always rebooting for something.

 

Thanks!

G.P.

 

 


Moderator edit: subject updated for clarity

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‎05-06-2022 06:09 - last edited on ‎12-06-2024 07:55 by Fitbit Moderator

‎05-06-2022 06:09 - last edited on ‎12-06-2024 07:55 by Fitbit Moderator

Hi, thank you for sharing that you've having this problem with your Charge 5 and for confirming that you already tried the restart, @Gpolly1.  

Let me know if you're only having this inconvenience with the text notifications or with any notification in general. 

Before considering other options, make sure to follow all the steps listed here to resolve problems with notifications. This has been useful for other users experiencing the same problem. 

In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. Keep in mind that you need Android OS 8.0 or higher or Apple iOS 13 or higher on your phone and that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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‎05-06-2022 06:46

In response to DavideFitbit

‎05-06-2022 06:46

Thank you for the quick reply. It seems to only happen with text messages. I receive a lot of test messages a day, so I'm suprised when I look at my phone and find out I've missed a couple. I have my Vibrations set on Strong, so I won't miss one. All the requirements and updates are current on my phone and Fitbit.

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