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Metal Plate fell off the Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-25-2025 13:09 - last edited on ‎03-25-2025 17:06 by Fitbit Moderator

‎03-25-2025 13:09 - last edited on ‎03-25-2025 17:06 by Fitbit Moderator

I have two problems with my Charge 5, and I don't know if they are related.

  1. It has a permanently black screen.

  2. This part is broken.

Gabi78_0-1742933093036.jpeg

 

Somebody have an idea?. I dont't want to buy another smartwatch 😪

Best Answer
0 Votes
2 REPLIES 2

‎03-25-2025 14:15

‎03-25-2025 14:15

Hello @Gabi78 

You will need to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.

Depending on how long you've had your Charge 5, you might have options under warranty.

Rieko | N California USA MBG PE

Best Answer

‎03-25-2025 17:05

In response to RiekoC

‎03-25-2025 17:05

Hello there @Gabi78, thanks for sharing your experience with us and welcome to the Community.

@RiekoC Thank you for providing the best option for this case. Your help is truly appreciated and you are always very helpful. @Gabi78 Please take that additional step and contact support. They will assist you until they've exhausted all resources to help you.

Best Answer