Metrics not being calculated - sleep, RHR, breathing rate, readiness etc

[JenWB]

Hi,

is anyone else having problems. My device is syncing exercise but there is no data for sleep, resting heart rate, breaths etc. it was fine yesterday?

[Gr4ndp4]

Hi, @JenWB, welcome. I noticed the same symptoms when I got up this morning, I've restarted my phone and all is well.

Let us know how you get on.

Cheers

[RiekoC]

Hello @JenWB 

I hope I'm understanding your issue correctly. Based on the information you provided, it sounds like your heart rate sensor might not be working. To check, place your finger across the back of your Charge 5. When you lift your finger, you should see a green light. If you don't see a green light, that means your heart rate sensor isn't working and you should contact Fitbit support (<-- click link)

[49KB]

I found out that my charge 5 Heart rate tracking was turned off.  [face meet palm]

[JenWB]

The heart rate sensor is working it has recorded my heart rate all day and it is tracking it during my exercise

[RiekoC]

Hello @JenWB 

Have you had a chance to restart your Charge 5? That's usually the first troubleshooting step to try.