Multiple problems

[Snowbunny27]

Multiple problems 

1)Fitbit Charge 5 won’t sync. I’ve tried rebooting my phone, Bluetooth reset, Fitbit reset on device and reset with charging cable 

2) Fitbit not charging. 
3) Fitbit recording steps but Hourly Activity does not update

[RiekoC]

I recommend that you contact Fitbit support. They will walk you through a series of troubleshooting procedures. If none of the procedures returns your device back to normal operation and it's still under warranty, then they should send you an offer to replace your tracker/pebble or a discount on a different device. If your Charge 5 is out of warranty, according to posts I've read, they should send you a discount to replace your device. Note: the discount is on the full price even if it's on sale in the Fitbit store. 

[Snowbunny27]

Thank you!  I did, and they are sending me a replacement.