My Charge 5 does not charge anymore

[SleepyBiker]

My Charge 5 does not charge anymore. It is at 3%. The magnet does not attach to the watch anymore. Even when it was charged, it never counted my steps, I had to enter all exercise manually, my available calories keeps going down even when I don't eat anything, won't test my O2 anymore, cell phone app OK. There is nothing I can do if I can't charge it. The battery is always being cleaned, I've only had this for a couple of months. Do I need to get a new charger?

Moderator edit: subject updated for clarity

[DavideFitbit · Accepted solution]

Hi, thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps, @SleepyBiker.  

In this case, since you already tried all the basic steps listed here to resolve problems to recharge the battery and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.