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Check Charger Message Charge 5

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‎04-11-2022 20:56 - last edited on ‎04-12-2022 06:14 by Moderator Alum

‎04-11-2022 20:56 - last edited on ‎04-12-2022 06:14 by Moderator Alum

I tried charging my 2 month old Charge 5 and got a message "Check Charger - Battery Not Charging". I tried a different power block, and I cleaned contacts on the watch and the charger. It did not make a difference.

 

Since I got it at Costco, I am going to just return it for a new one, unless there is a simple fix.

 

Thanks,

 

 


Moderator edit: subject updated for clarity

 

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‎04-12-2022 06:14 - last edited on ‎12-06-2024 09:55 by Fitbit Moderator

‎04-12-2022 06:14 - last edited on ‎12-06-2024 09:55 by Fitbit Moderator

Hi, thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps @lfm710.  

In this case, since you already tried the basic steps listed here to resolve problems with the battery and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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