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My Charge 5 doesn't work properly

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‎07-19-2022 06:39 - last edited on ‎07-19-2022 16:49 by Fitbit Moderator

‎07-19-2022 06:39 - last edited on ‎07-19-2022 16:49 by Fitbit Moderator

I followed the directions for firmware update, and it destroyed my Charge 5. Fitbit doesn't have a screen, data of all my steps gone!  Won't stay paired to Bluetooth, really bad, and then I call and was hung up on by three consultants. I followed all their directions, sent them a video, I have restarted, cancelled and no luck at all.

YUCK second Fitbit to do this

 

Moderator edit: updated subject for clarity

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‎07-19-2022 16:48

‎07-19-2022 16:48

Welcome to the Fitbit Community, @Sah1967.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Charge 5. Thank you for trying to get them resolved before contacting us.

 

Our records indicate that our team received your video. They should get in touch with you via email as soon as possible. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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