My Charge 5 is not syncing

[Mcafcat1]

My Fitbit is not syncing my sleeping also I’m inputting my food and drink daily and it’s not showing on app

Moderator Edit: Clarified subject

[ManuFitbit]

Welcome to the forums @Mcafcat1. 

Thank you for sharing the inquiry regarding this situation with your Charge 5. Sorry to know the inconvenience. 

Please try the following steps: 

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.

[RiekoC]

Hello @Mcafcat1 

By any chance, are you an iOS user? I've been noticing more iOS/Apple users reporting sync issues lately.