My Charge 5 only shows front screen

[doketwaj]

I went swimming with my charge 5 on swim mode to track my swimming and after I tried to use it it's now frozen. It's not frozen like other examples where it doesn't turn on. No It turns on but it's stuck on the front screen. This is not the first time I've swam with it but it's the first time it's frozen like this. I've tried force rebooting it through the charger but it doesn't work. What can I do in this situation?

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello, @doketwaj, welcome to the community.

Thanks for letting me know about this situation in regards to the screen of your Charge 5.

By any chance, do you see condensation in the Charge 5? Also, please do the following:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart your device by following the steps here.
- After this, change the clock face of your Charge 5. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

Let me know how it goes after this.