My Charge 5 screen is blank

[Nailla]

Some time during the night my Charge 5 needed to be charged. Saw message when I woke up. Put it to charge. Now fully charged but no display on screen. How can I restore the display. This is a new tracker. Just purchased it in February. Please help

Moderator edit: format

[DavideFitbit]

Hi, I appreciate all the information provided about the inconvenience you've been experiencing with your Charge 5 and for confirming that you already tried a few troubleshooting steps, @Nailla. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

[Nailla]

Thanks for reaching out. Issue not resolved yet. Have to clean with alcohol
which I need to buy. So once that’s done I’ll go through with the process.
Hope it all works out.
Nailla Devraj
--
Sent from Gmail Mobile

[DavideFitbit]

@Nailla Thank you for sharing this update! 

No problem, let me know how it goes. 

I'll be around. 

[Nailla]

Thanks David. My replacement Fitbit is fantastic. My previous one was
missing things.
Nailla
--
Sent from Gmail Mobile

[DavideFitbit]

@Nailla That's great news! Thank you for sharing this update. 

See you around in the Community.