My Charge 5 screen turned black

[Mk-VI]

My charge 5 screen turned black. While putting on charging, the fitbit logo appears for a moment then the screen goes black. Moreover there is red light continuously ON on the back.
Also there is no syncing with the app.

I have tried the following :

1- Tried syncing the with app

2- Tried changing the watch wallpaper.

3- Tried reseting using 3x switch operation.

Moderator Edit: Clarified subject

[MeridianOMRebel]

I woke up this morning and have the exact same problem after having recharged it yesterday. Tried all troubleshooting steps and no luck. Reached out to customer service and waiting for them to send me an email back as a follow up to the chat.

[RiekoC]

Hello @Mk-VI 

Since you've tried the recommended troubleshooting without success, the next step is to contact Support (<-- click link). Complete the prompts until you get to the option to chat or call.

[RiekoC]

Hello @MeridianOMRebel 

Although it shouldn't be this way, you will need to be your own advocate and follow up with Support until you get resolution. Make sure to keep track of your original case #.