My Charge 5 won't sync

[Llm456]

My Charge 5 won't sync or connect to Bluetooth. Is the app down?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5, @Llm456.  

I've been informed that you already contacted the Customer Support team for further assistance with this. Let me know if you continue to experience any issue to sync your data. 

I'll be around. 

[skw56]

What is the answer to this? Today my Fitbit no long updates the app. (Any update on battery issue?) I’m still charging every 2.5 days) 

[helenmbailey21]

Hi my charge 5 won’t pair with the app, please can you help? 

[skw56]

If I understand correctly pairing & syncing are 2 different things. I’m trying to get my Fitbit to send info to the app. I’ve since d figured it out. But pairing is typical of an initial setup. 

[DavideFitbit]

Hi, thank you for confirming that you've been having the same inconvenience with your Charge 5. 

@skw56 Let me know if you continue to have any problem to sync your data. If you haven't done so already, please follow the recommendations listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available.  

@helenmbailey21 Let me know if you mean that you can't complete the set up process. In the meantime, please follow the steps listed here if you're still having this inconvenience. Let me know about the outcome.