My Fitbit Charge 5 does not turn on.

[jonerikj]

Screen is black.

When connecting the charger the Fitbit logo lights up for 1 second.

Then it goes back to black screen.

I have tried the three pulse reset without any luck 🤔

[DavideFitbit]

Hi, welcome back to the Fitbit Community forums, @jonerikj.  

I appreciate the information that you've shared about this inconvenience with your Charge 5 and for confirming that you already tried a  few troubleshooting steps. 

In this case, since you already tried the three pulse restart procedure with the charging cable and you continue to experience the same problem with the display being completely black, make sure to follow the steps provided in this article as well: Why isn't my Fitbit device's battery charging? 

If you're still having the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around