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Cardio rate freezing Charge 5

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‎04-29-2022 15:55 - last edited on ‎04-30-2022 07:33 by Moderator Alum

‎04-29-2022 15:55 - last edited on ‎04-30-2022 07:33 by Moderator Alum

 

My new Charge 5 often freezes the heart rate, so it doesn’t measure anything overnight, even sleep or health metrics. To defrost it is necessary do restart the device using the charging cable. This has been happening everyday, so before sleep I must verify this issue to correct. How to fix this malfunction? 

 

 


Moderator edit: subject updated for clarity

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‎04-30-2022 07:32 - last edited on ‎12-06-2024 08:38 by Fitbit Moderator

‎04-30-2022 07:32 - last edited on ‎12-06-2024 08:38 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Ique.  

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried the restart procedure a few times. 

In this case, since you already tried the three pulse restart procedure with the charging cable and you continue to experience the same problem with the heart rate freezing constantly, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around

Davide | Italian and English Community Moderator, Fitbit


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