My Fitbit Charge 5 is not syncing

[Riya_1299]

My Fitbit charge 5 stopped syncing suddenly andi have tried all possible methods to make it sync but it is working uptil the code input, when i put the code it says invalid continuously even after i am typing the right code.

Moderator Edit: Clarified subject

[PNWminimalist]

This happened to me, too, this morning and I spent 45 minutes. Called Fitbit Customer Service and the same thing happened.

I kept rebooting both my phone and my Charge 5 and I even downloaded the new iOS for my phone and the same thing still kept happening.

• Check your phone's operating system, if you're using iPhone, the most recent iOS update is 16.3. If your phone's OS isn't up to date, download the update.
• Reboot your Charge 5 by doing the following:
  • Plug your device to the charger
  • Find the button the charging cord and click it 3 times, making sure to wait 1 second after each click
  • Wait for the Charge 5 to buzz then you should see the Fitbit logo
  • Proceed to pair it with your Phone like a brand new device

If all else fails, do a Clear User Data on your Charge 5. You may need to Clear User Data in order for your phone to recognize it as a new device and start over like that for it to get past the 4-digit code input and successfully pair with your phone.

I hope this helps and works out for you.  I'm still trying this method.

[sawseh]

A relative of mine was having this issue and had me take a look. They are trying to connect the Charge 5 to an old Android tablet running Android 7, which Fitbit no longer supports. I downloaded Fitbit on my phone, and tried the process there. Same exact thing happened but this time after it failed, it prompted me with an alternative connection method and I accepted. Once this connection was made it prompted me to do a software update. Forgot the fitbit on my phone once the watch was updated, synced with the tablet and it works.