So my Charge 5 was purchased in November 2022, so as far as I can tell it is under warranty. Today it malfunctioned. Screen getting stuck, flashing colors, unable to respond to swiping and tapping. Spend half an hour on my own. Then I went to the live chat. Had a very unhelpful person who after an hour wrote: Thanks for letting us know about this issue. We're aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation and keep our team informed of the impact to you and other customers. I wrote that it was an insufficient response for a device under warranty. She wrote back: "We understand this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track."
I think Fitbit just lost another customer.
