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My experience using Fitbit products

Wednesday - last edited yesterday by Fitbit Moderator

Wednesday - last edited yesterday by Fitbit Moderator

After multiple complaints to Customer Service, with NO response, I am NO LONGER a Fitbit customer.  I have canceled my $79.99 subscription.  My Charge 5 Battery Life used to last 6 to 7 days, but now, I'm lucky to get 10 hours out of it.  Many times, I'll charge it overnight, just to find out the next morning that it didn't charge at all.  Customer Service does not exist, so I'm taking my money elsewhere.  Good luck to everyone who's having the same problems.

Moderator's action: Clarified subject

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yesterday

yesterday

Hi @Frankie199. Welcome to the community forums. 

Thank you for taking the time to share this feedback regarding your experience with Charge 5. 

I am sorry for the inconvenience you have faced during this time using your device. Please note that Fitbit products are manufactured following strict quality controls to ensure their durability and effectiveness according to the demands of our customers. However, this does not guarantee that in some cases certain features of the trackers will be affected by causes outside the manufacturer.

I apologize for the experience and for any inconvenience caused and again, thank you very much for the feedback. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

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