My experience with Charge 5 and Customer Service

[Donna_cps2]

Can't get warranty email from chat for dead charge 5.

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Donna_cps2]

They really do not offer much help. Gave upon mine quickly saying it us
unresponsive. 35 percent discount offered on new one. I had it about 14
months.

[Christine_67]

Your contract is actually with the retailer. I bought mine from Amazon and after several unsatisfactory and long exchanges with fitbit, Amazon contacted them and got my device exchanged