My experience with Charge 5 and Customer Service

[Sunnyyyy]

I usually don't write bad reviews but I thought I would share this. I bought the charge 5 a year ago and I have had no complaints. I spent $130 on it so I thought it was a decent price for a tracking device. I guess you get what you pay for though since you have to pay a premium for most features now. Now all of a sudden today it just stops working. This seems to be a problem with a lot of these devices, but instead of recalling it or taking accountability, fitbit will offer you a 35% discount on a new device (that is only eligible for 30 days, might I add). I've had this watch for a year. It was the latest model upon release too. I'm extremely disappointed. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Sunnyyyy. Thanks for stopping by in the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.