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My experience with Charge 5 and Customer Service

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‎06-30-2023 06:54 - last edited on ‎07-01-2023 06:18 by Fitbit Moderator

‎06-30-2023 06:54 - last edited on ‎07-01-2023 06:18 by Fitbit Moderator

This is the second time my Fitbit has stopped working after Fitbit did an  update.  My tracker will not charge and the screen is black after cleaning the connections and doing multiple hard resets.  Now they are telling me they will send my complaint to the warranty department, which sounds like I will be out of luck.  If they don't replace, I will never buy another Fitbit product again.  If they caused the issue, they should fix it!


Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-01-2023 06:19

‎07-01-2023 06:19

Hi there, @Pdford01. Welcome to the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our Support Team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


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‎07-01-2023 09:33

‎07-01-2023 09:33

Same thing happened to mine a week ago. I was offered a 35% discount on a new one but the Fitbit was only 13 months old. I’ve emailed and asked for better but have had no response. I think I’ll be moving on to Garmin. Im so disappointed. 

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‎07-02-2023 07:42

In response to Louisefromleeds

‎07-02-2023 07:42

I ended up calling Fitbit and found out that I had purchased a warrenty plan, which I totally had forgotten about. I filed a claim and for $25 they are sending me a replacement. Always purchase the warranty plan !😊

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