My experience with Charge 5 and Customer Service

[Makster]

I have the red light of death on my Charge 5 after about 16 months. I think it is the oxygen sensor led and it doesn’t turn off, which burns the battery down. No fix per customer support and Fitbit’s solution is to offer me a 35% off coupon since the watch is out of warranty. I’ve used Fitbit watches for years but I’m pretty disgusted with the poor build quality and not sure why I’d take the risk on another Fitbit product   Anyone have good experiences with other brands and their apps?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Makster. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though, I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case.