My experience with Charge 5 and Customer Service

[Amritchey78]

Bought a couple of fitbits in May from Amazon. I was using the charge 5. It suddenly stopped working. This company will not honor they're warranty, because it wasn't the right seller on Amazon. It came brand new and I'm now out 130 of my hard earned dollars. Will never recommend to anyone.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Amritchey78. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 stopped working. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Regarding your inquiry about Amazon, please keep in mind that many things are sold by Amazon, but more than half of the stuff is sold by third party sellers. We provide support for your Fitbit device, but when it comes to reviewing your warranty, we provide a warranty if the Fitbit device was sold by Amazon or by Heartrate Monitors as  the warranty covers Fitbit products purchased directly from fitbit.com or an authorized retailer. We advise contacting the seller from whom you purchased the product for further assistance. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

[Amritchey78]

Thanks for the information there, company sponsored spokesperson... once again, horrible company and customer service!