My experience with Charge 5 and Customer Service

[leo1522]

Charge 5 is the worst product i owed since it founding. Felt cheated when i were advised to buy charge 5 as a replacement. Brand new unit lasted 4 months and was replaced by a new unit that lasted 10 months while current refurbished unit only lasted 4 months. Frustration is when defective unit was returned 2 weeks ago and no update on replacement? On 2 occassiom it black out while i were travelling and i had to rely on my iPhone for time management, not to mention the inability to sync with various Health Apps. Online support is a complete waste of time and not helpful on my query. Enough is enough, have to move on with cheaper China made tracker that is more reliable with better after sales support!

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @leo1522. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the inconvenience with your Charge 5. We‘re taking into consideration your comments and sentiments with regards to our products and services.

To properly address your concern, please note this kind of inquiries is handled with our Customer Support only. Since you have reported this matter to them already, please note there's nothing left we here in the community can suggest other than waiting for them to update you regarding your order status.

As advised, you’ll receive an email with your tracking information. If your email address is associated with a Google account, you can check the status of your order there.