help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with Charge 5 and Customer Service

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2023 09:06 - last edited on ‎10-16-2023 10:19 by Fitbit Moderator

‎10-16-2023 09:06 - last edited on ‎10-16-2023 10:19 by Fitbit Moderator

2 wks ago I contacted fitbit regarding my charge 5 showing an X in a circle and still haven’t heard back. Last I heard they were going to check my warranty. It seems as though numerous people are complaining about the same thing. Will I ever hear back regarding this issue ?

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎10-16-2023 15:35

‎10-16-2023 15:35

Hello @BigSave 

Last weeks were very challenging for Fitbit support, including a system wide outage occurring at the same time users were trying to setup their new Charge 6 and Pixel Watch 2 devices. For several days, there was a banner at the top of the community forum stating they had a higher number of contacts and to be patient.

That banner is not showing right now. So, it's a good time to follow up with Fitbit support to get an update on your case. You may need to be persistent on contacting them until you get a resolution. 

Rieko | N California USA MBG PE

Best Answer
0 Votes

‎10-16-2023 17:44

In response to RiekoC

‎10-16-2023 17:44

I appreciate your response but I have no sympathy for a company that can not put something out regarding “Why” this occurred. Maybe I will contact them again but I’m not holding my breath. Finding it hard after all these years with Fitbit to purchase another one. Very frustrating!

Sent from my iPhone
Best Answer