My experience with Charge 5 and Customer Service

[TeeKel]

My fitbit died for no apparent reasons.  I was wearing on my arm and it went caput! I thought I needed a charge because the LED screen display was blank so I charged, for hours, and it never turned on again. I got 50% because I was 2  months out of warranty, however, a new fitbit it about 50% more in cost, or not 100% (double) what I paid for my Charge 5, which was $69. Now I am paying $125 (after promo code) for a new one that will probably only last me 1 year. My last FitBit in 2020 was an Inspire HR and it lasted for 1.5 years. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @TeeKel. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt.