My experience with Charge 5 and Customer Service

[Vizzy71]

A few years ago, I bought the Charge 4. During the warranty period, the wristband for the watch broke, and it couldn't be repaired (a known issue with the product). They offered me a replacement or the option to purchase the new Charge 5. I decided to upgrade. Today, after a little over a year of use, the Charge 5 stopped working. When I contacted support, they told me I'm not eligible for warranty because they already replaced the product for me. So, when you receive a new product based on a hidden defect in the old one, you're not eligible for warranty. Apparently, it's better to buy cheap watches under 20 euros as they last longer than a year.

Correction: After less then year of use.

[MarreFitbit]

Hi there, @Vizzy71. Welcome to the Fitbit Community Forums. It's sad to hear about the inconveniences with your Charge 4 and Charge 5, I understand where your concern is coming from as this is your second Fitbit device. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case.