My experience with Charge 5 and Customer Service

[Horan68]

My charger 5 when crazy when i switched ny fitbit account to google. Heart rate doesn’t work, time zone changes on its own, battery dies suddenly etc etc like a virus. I contacted fitbit in October 2023, my fitbit was only a year a 2 months old, and after many many times chatting with someone now they told me i need to get a new one without any answer why it doesn’t work properly anymore. Does a fitbit only last a year? I’m not sure I should get a new one if that’s it’s life expectancy. Is anyone having same issue?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Horan68. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. Thanks in advance!