My experience with Charge 5 and Customer Service

[SunsetRunner]

The unit was working perfectly, then started glitching after some software update. Didn’t give too much thought until it stopped working a couple of days ago. I was able to revive it but it won’t charge. 
I have tried everything suggest here and customer support offers the “sorry, here’s a discount for a new device.”
I think they’re silently killing the older units to force people into google accounts. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 was not able to charge. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance!