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What is Fitbit doing about the charge 5 that experience sudden death battery drain....offer a discount code that does not work and then tell your country is not supported. Is there any class action I can join
Nothing. Not taking responsibility. The discount code will work but you have to follow the link in the same email with the discount code. You can’t go to their regular website and get a new Charge 5. You have to get the 6 if you want a Charge model.
Thank you for your response and taking the time letting us know about your discount code issue.
We wanted to let you know that due to company policies the discount code provided to you won't work in your region. We apologize for the issues caused to you regarding the code and the issue you were having with your device, however we are bound by company policies and therefore we are unable to provide another resolution on your case.
We hope you understand since we know this is not the resolution you wanted to receive from our end. Thank you again for your time and patience.
It's always a pleasure to assist our Fitbit family members.
